FAQ
Frequently asked questions about the services provided by Pelangi Beach Resort & Spa, Langkawi are listed below.
Check-in: 3.00pm
Check-out: 12.00pm
Valid photo identification is required at check-in for all guests. Foreign guests must present a valid passport. Photo identification must match the name on the reservation.
Guests must be a minimum of 18 years old and present a valid photo ID upon check-in.
Guests requesting early arrival will be accommodated based on availability.
Guests wishing to move up their departure date after check-in will still be charged 100% of the confirmed booking.
At a fee, guests requesting late check-outs will be accommodated based on availability. Refer to the table below for more details:
| Late Check-out at 3pm | MYR250 |
| Late Check-out at 6pm | Subject to half-day of resort’s best available rates |
| Late Check-out beyond 6pm | 1-night charge applies |
Guests requiring luggage storage after check-out at 12pm may approach Concierge for assistance.
Connecting rooms are granted upon request, subject to availability.
Additional supplement charge for third person at MYR350 nett per person per day inclusive of day bed, breakfast and room amenities (age 4 and above) for all room categories and suites excluding the family room and beachfront family room. Maximum 1 extra bed per room.
A credit card is required at check-in. Upon check-out, all charges may be paid with a valid credit card or in local currency (MYR).
We are pleased to accept credit card authorisation forms and guaranteed deposits for bookings. Please present the same card used for payment of your booking upon arrival as it is a requirement for verification by the local Banks for online transactions. Should the card not be presented upon check-in, the charges will be reimbursed and a new form of payment will be secured for the stay.
A minimum deposit will be collected upon arrival based on the length of stay for miscellaneous expenses around the Resort. Alternatively, guests will be able to manage their expenses on cash basis based on consumption.
Kindly be advised that there is a Compulsory NEW YEAR’S EVE DINNER on 31st December 2024 at RM800nett per adult and RM400nett per child. The compulsory dinner charges will apply for all stays across the New Year’s Eve period. Full payment of room rate & Compulsory New Year Eve Dinner on 31 Dec 2024 charges will charge upon booking confirmation via the e-payment link sent by our reservations.
Alcoholic beverage service is restricted to guests meeting the local legal drinking age (21 years old) with a valid photo ID.
The Horizon Pool and Cascade Pool are open from 8am to 8pm. The children’s play area by the Horizon Pool is open from 8am to 7pm.
Children under 12 years old must be accompanied by an adult. The pool facilities are to be used responsibly adhering to the rules and regulations with adult supervision at all times.
As the beach is a public area, no lifeguards will be on duty and swimming will be at guests’ own risk. Swimming across to other islands is strictly prohibited due to strong currents.
Recreation activities and island tours are available via a third-party Tour Desk situated at the resort’s lobby. For bookings and more information, please visit the Tour Desk.
Laundry service is available at the resort.
Babysitter service is available with charge and the fees are as listed below:
- Minimum 2 hours - RM 60
- Subsequent hour after first 2 hours - RM 30 per hour
- Midnight surcharge - RM 60 per hour after 11pm
1 babysitter can take care for 2 children only. Babysitter services must be arranged in advance minimum 24hours before the required date with our housekeeping department.
Cancellation notice must be given minimum 2 hours prior to actual time to avoid cancellation fee of RM60.00nett.
All guest rooms are equipped with personal electronic safes. The “Innkeepers Act” applies for all loss of valuables from guest rooms.
Smoking (including the use of electronic cigarettes) is not permitted in any of our guest rooms. Ashtrays at guest room balconies and dedicated public outdoor smoking areas are available for guests wishing to smoke.
Pets are not permitted at the resort.
Fruits that admit strong odour or that can cause staining including durian and mangosteens are strictly prohibited in all guest rooms.
We are delighted to announce a major upgrade for the Horizon Pool beginning June 2024 to be completed in October 2024. Guests can continue to enjoy the newly renovated Cascade Pool which offers a bright and spacious ambiance, and swim-up bar, that includes a waterfall by the jacuzzi and splash fountains, creating an exciting environment suitable for both adults and children alike.
As demonstrated during previous refurbishment works, please be assured that our guests’ experience remains our priority with the same meticulous attention to details and ensuring minimal disruption to our guests’ holiday experience.